The Nigerian Electricity Regulatory Commission (NERC) has decried the worrisome electricity accidents resulting in 14 deaths and 5 injuries in 2016 alone in the Enugu Electricity Distribution Network (EEDC).
The Acting Chairman of NERC, Dr Anthony Akah, expressed the worry in a statement by Dr. Usman Arabi, Head, Public Affairs Department of NERC in Abuja on Monday.
Akah frowned at EEDC’s violation of NERC’s standards on performance.
He expressed dismay over alleged disregard of the commission’s directives on mass disconnection of communities and high incidences of high estimated billing resulting from inadequate electricity metering of its customers.
He said among the various violations of EEDC was its failure to submit inventory data for 2016 to the commission; hence it was slammed with a fine of N13 million.
Akah said it was on record that from January to September, EEDC recorded over 2,466 unresolved electricity complaints from customers who were dissatisfied with services rendered.
He said NERC would open its 17th forum office to ensure speedy resolution of complaints by electricity customers within EEDC’s network .
He said the members of the forum were appointed among representatives of all classes of customers, including industrial, commercial and residential.
Akah said the forum was devoid of class, adding that electricity customers across the country must desist from taking electricity complaints to court.
He urged customers with electricity issues to approach the forum when dissatisfied.
According to him, growth and development of the electricity sector remains a joint responsibility of both operators and electricity customers.(NAN)
