First Bank of Nigeria Limited (FirstBank) is currently upgrading its IT infrastructure to enhance service delivery and provide specialised financial solutions to all customer segments, the Bank’s management has said.
FirstBank’s spokesperson, Folake Ani-Mumuney said the Bank’s upgrade to Finacle 10 banking platform will simplify customer transactions, support the latest database technologies as well as improve functional and operational capabilities on its network. “A periodic review of our processes to seek ways of upgrading customer experience is an activity that we are passionate about in FirstBank. Consequently, our quest at any given time is to ensure the Bank is better positioned to offer efficient services to its over 7 million customers across the globe,” she stated.
Ani-Mumuney said FirstBank continues to invest heavily in technology in its bid to drive service excellence and product innovation across its branches and electronic channels. “Our Finacle 10 platform will drive operations that support new lines of business and further extend our services to the under-banked and unbanked in the nation,” she added.
She explained that as is standard with such enhancements, the Bank regrets that some customers may have encountered some service disruptions which may continue over the next couple of weeks when the upgrade will be concluded.
According to her, the Bank had since provided several alternative platforms to ensure that customers can be serviced at any given time. She said the Bank had during the period, opened some of its branches for longer hours and on weekends increased the number of staff in its call centres who are empowered to provide on-the-spot assistance. “We are approaching an advanced stage of the upgrade and will like to appeal to our customers for understanding and patience as we work towards enhancing customer experience across all our touch points,” she stated.
During the transition period, customers requiring assistance can reach the Bank’s contact centre – FirstContact – via phone (0708-062-5000) or email ([email protected]) for prompt 24/7 resolution of transactional issues. On Facebook, customers can receive assistance by sending direct messages to facebook.com/firstbankofnigeria, while customers on Twitter can tweet at @firstbankngr.
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