Global ICT company, Hewlett Packard (HP), on Friday, says it has unveiled more insights-driven services for the Nigerian market as part of its commitment to ease IT workload and keep employees productive.
Sumeer Chandra, Global Head and General Manager, Personal Systems Services, HP Inc., made this known in a statement, made available to the News Agency of Nigeria (NAN), in Lagos.
Chandra said that the new services included HP Active Care for proactive device support and maintenance, HP Proactive Insights for intelligent fleet monitoring and HP Proactive Endpoint Management for multi-OS, endpoint management.
He said that with half of the global workforce working remotely, IT teams were facing unprecedented challenges.
Chandra said that they have been tasked with managing, securing, and supporting computing devices for a workforce that is spread across multiple locations, often without the ability to help them in-person.
“Ensuring today’s working environment has minimal impacts on productivity means identifying and resolving device issues before they become problems.
“Even before the global pandemic began, more than half of IT managers identified that increased predictive technology analytics will be prioritised, when it comes to their device management strategy,” he said.
Chandra said that the HP Active Care uses artificial intelligence from HP TechPulse, to help IT proactively identify needed device repairs and make replacements, if needed, saving valuable employee time and frustration.
He said that the service provides a combination of predictive device health analytics, proactive help desk ticket creation, remote support, remediation services, and next business day onsite response to keep employees up and running.
Chandra noted that Information Technology managers could now measure, track, and improve their employee end-user experience, using analytics and employee experience campaigns, or surveys.
“The HP Proactive Insights, on the other hand, allows both IT managers and HP channel partners, acting on their behalf, to ensure that employees have the right technology for their work, based on their actual usage data.
” IT managers can proactively mitigate device or application issues before they affect employees or the organisation,” he said.
He added that HP Proactive Endpoint Management is an endpoint management service that can help customers and partners reduce the amount of time spent on arduous device management tasks.
Chandra noted that IT teams could now offload their most tedious device management tasks, such as asset tracking, device performance, and device utilisation.(NAN)