A Twitter user identified as Sylvia (@magicE4ma) has expressed appreciation to EcoBank and MTN Nigeria for coming to her aid after she mistakenly bought N15,000 instead of N1,500 airtime through MTN Virtual Top-Up (VTU) from her bank account.
She disclosed that she was crying and could not sleep after the incident until EcoBank intervened by reversing the transaction.
She also thanked MTN for immediately showing her steps to take after she made the mistake.
In her tweet, she wrote:
I mistakenly bought 15,000 cards instead of 1500. Guys Pls what can I do.
@ecobank_nigeria @MTNNG Pls guys I need Help, can’t sleep
See tweets below:
MTN Nigeria Support replied to her tweet apologising for the inconvenience and made her understand that vendor airtimes from bank account can’t be reversed. She insisted and asked how she can go about sending out the card, and the Support team replied saying, Share N Sell is a service you can use to send Credit from your account to other Account. You can change the default PIN by sending a text message with a default PIN, New PIN to 777.1/2.
For Example, to change the default PIN, send an SMS with 0000 1234 1234′ to 777. To transfer you can …..
See Tweets below;