Two-hour delay attracts 100 percent air fares refund – FG tells airlines
Minister of Aviation, Hadi Sirika says airline operators in the country must refund the full cost of plane tickets to passengers whose flights get delayed for two hours or more.
Sirika, who spoke Thursday at the weekly State House Briefing at the State House, Abuja, said this was part of the rights of passengers that his ministry had started enforcing.
The minister also advised the passengers to demand their rights whenever they were being infringed upon by the operatives.
“On domestic flights, delay beyond one hour, carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.
“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.
“Delay between 10pm and 4am, carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport,” Sirika said, adding that the same rules apply for international flights,” Sirika said.