The United Kingdom has imposed a new tariff of £5.48 on Nigerians and other nationals who seek to make any form of enquiry about the British visa via electronic mail.
The new order which takes effect as from today was made known by the Media and Public Affairs Officer of the British High Commission in Abuja, Mr. Joe Abuku.
The British High Commission in the terse statement released further added that all visa inquiries outside the United Kingdom will be handled by a new contractor, Sitel UK.
The statement released by the British High Commission reads: “From 1 June, all customer inquiries will be handled by a new commercial partner Sitel UK. The new contract will see a number of changes for customers.
These changes help the government reduce costs and ensure those who benefit directly from the UK immigration system make an appropriate contribution.
The main changes for customers applying from outside the UK are:
All phone numbers and opening hours will change, the number of languages offered is reducing to 8 including English, while customers who contact UK Visas and Immigration by email will be charged £5.48.
You will need to pay using a credit or debit card for contacting us by email. The charge includes the first email enquiry you send and any follow-up emails to and from the contact centre relating to the same enquiry.
The way you pay to use the telephone service will remain the same using a credit or debit card.
If you do not have access to a credit or debit card, you may choose to use a trusted 3rd party such as an agent or sponsor.
There are no changes to services if you are contacting us from inside the UK.”
