GTBank: Stranded Customers Slam Bank Management Over Poor Service

Customers of Guaranty Trust Bank (GTBank) have taken to social media to pour out their frustrations after they experienced difficulty in making transactions on Monday Jan 20, 2020.

Some of the error messages customers got from the bank app include “No account for this user”, “Your email could not be verified.”

Meanwhile, customers who were at the counter to withdraw cash encountered the same problem as they were told the bank server was down.

GTBank’s ATM galleries all over Nigeria were filled with stranded customers who were photographed in uncomfortable postures while waiting for the bank’s network to be restored.

Insiders told The Herald that the Core banking App which was upgraded Sunday evening had a malfunction causing difficulty in transactions on Monday.

The bank users have since taken to the streets of Twitter to lament over the bank and its poor server.

It’s high time I left Gtbank for access bank now, how will your service be down on a Monday

I got stranded today because of @gtbank
Used my last 150 to transport to the bank got there couldn’t withdraw. I sat inside the bank looking for tears. Had to beg 100 to transport back home and did the rest on foot couple with the fact that I’m heavy..

USSD not working

ATM not working

POS not working

GTBank why would you do this to us on a monday

Gtbank should Atleast have sent a memo that their system will be down nothing works in this country. What the actual hell.

I hope @gtbank  understands what liabilities and negligence are?

I’m in the middle of a tough online registration/application now and transactions have been declined. Not just one operation but the total @gtbankoperations. What’s with your server guys?.

I entered the bank to withdraw from tellers and they ask everyone to wait, they are accepting deposit but not paying customers. I weak

Banking hall too, nothing is working

What’s wrong with GTBank? I can’t pay online or open my internet banking app.

@gtbank what’s the issue, I want to make an urgent transaction please.

So GTBank has extended banking hours in all their branches till 6.00pm today due to the service disruption experienced today.

I swear this is the most insane part/thing from/about

@gtbank

Could it be that our expectations about you guys are too high or you’re just this daft?