HSBC warns customers could forfeit their bank accounts for not wearing face mask


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Customers that fail to wear their face masks in compliance with COVID-19 protocols risk forfeiting their bank accounts, British multinational investment bank, HSBC has warned.

A spokesman for the bank, Jackie Uhi, said on Wednesday that customers must take note that wearing a face mask is mandatory in all branches and failure to comply could lead to denial of service.

In extreme cases, the spokesman noted, such customers could have their accounts withdrawn.

The warning came as businesses scramble to tighten safety measures following a surge in fatalities due to the COVID-19 pandemic.

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More than 3.16 million COVID-19 have so far been recorded in the UK with 83,203 deaths,  out of which 1,243 died on Monday alone.

Monday’s death toll was the second-highest since the nation recorded its index case of the virus.

“Our branch colleagues are key workers, continuing to go to work in our branches every day so that customers who need them can access essential financial services.

“Sadly, some people are failing to protect themselves, our branch colleagues and other customers by refusing to wear a face covering inside our branches or observe social distancing.

“Our colleagues deserve respect and should not have to face violent or abusive behaviour. Consider whether you need to visit the branch or could manage your banking from the safety of your home via our digital channels.

“If you do visit us, please wear a face covering and maintain a safe distance from others. If individuals put themselves or our colleagues at risk, without a medical exemption, we reserve the right to withdraw their account,” Uhi, who is head of branch network, HSBC UK, told The Mirror.

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