A passenger has demanded that Air Peace should tender a letter of apology to him and other passengers who were kept waiting at the Murtala Mohammed Airport for five hours without an explanation or apology.
He also requested that a copy of the apology be published in at least one daily newspaper within 30 days.
Adeyinka Moyosore Kotoye, a regular passenger of the airline who narrated his travel ordeal in a mail addressed to the carrier’s Managing Director revealed that he and other passengers were kept waiting at the Murtala Mohammed Airport for five hours without an explanation or apology.
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The development was against the aviation minister’s directive that mandates airlines to refund 100 percent airfares to passengers after a two-hour delay.
Mr. Kotoye purchased the carrier’s return ticket from Lagos to Abuja which according to him was slated to take off from Lagos by 7:20 p.m. on Monday but was shifted to 8:30 p.m. by the airline.
Scheduled to depart Lagos airport by 8:30 p.m., the flight didn’t take off until 11:05 pm.
The aggrieved passenger further revealed that he was forced to pass the night at the Nnamdi Azikiwe airport when he arrived in Abuja, as it was too dangerous for him to proceed to his destination.
“Your airline kept me and other passengers waiting at the airport, without any apology and/or explanations, for almost five (5) hours. There was no refreshment either and which is contrary to statutory stipulations. We didn’t board until 11.05 pm. We got to Abuja at 12.10 am on Tuesday, 13/07/2021,” Mr. Kotoye said in the mail.
Seeking redress for his experience, Mr. Kotoye asked the airline to tender a letter of apology to all passengers that boarded the delayed flight with a copy published in at least one daily newspaper, within thirty (30) days.
He also demanded that the airline signs an undertaking to assure its passengers that it would be fair to passengers next time there is a hold-up.
Recall that the Minister of Aviation, Hadi Sirika, had last week announced that aviation passengers are entitled to the refund of the full value of their tickets, after a two-hour delay from airline operators.
“On domestic flights delay beyond one hour, the carrier should provide refreshment, and one telephone call, or one SMS, or one email. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour.’
“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets. The delay between 10:00 p.m. and 4:00 a.m., the carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro the airport,” Mr. Sirika said.
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