Federal Government has suspended Turkish Airlines from carrying out flight operations in Nigeria due to several reports of poor services rendered to passengers.
According to passengers, the airline had on several occasions transported them leaving their checked-in baggage on a different aircraft without informing them.
This has led to protests by the angered passengers which triggered the suspension of the airline
Capt. Abdullahi Sidi, Acting Director-General, Nigeria Civil Aviation Authority (NCAA) in a letter expressed concerns over the unfortunate incidents which had been going for a while.
According to Sidi, the airline customer service was so poor that aircrafts arrived the country leaving out 85 per cent of passengers’ baggage.
“ Our airport authority has been facing a serious crisis controlling the passengers at the airport whenever they arrive without their baggage . This issue has made passengers to carry out several mob actions at our airports and it is a great threat to our airport facilities .
“ In view of all these , and a series of meetings held with the Turkish Airlines personnel , which did not yield any solution to this problem , the NCAA is therefore left with no option than to direct Turkish Airlines to suspend its operations into Nigeria until such a time when the airline is ready to operate with the right size of aircraft that can transport all passengers with their baggage at the same time.
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“ If no remedial action is carried out by your airline , this suspension shall be effective from the 16th of December, 2019 .”
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