Zenith Bank Launches Automated Voice Banking Service


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Zenith Bank Plc has announced that it has launched its new automated voice banking service.


According to a report by Vanguard, the new service, which is an interactive voice response solution that allows its bank customers to perform basic banking transactions by dialling a dedicated phone line through their registered phone numbers and following the prompts.


The Group Managing Director/Chief Executive Officer, Mr Ebenezer Onyeagwu, who spoke on the launch of the product according to Vanguard, said that “Zenith automated voice banking service is designed to ensure a truly amazing experience that will offer convenience for our teeming customers.”


Onyeahwu further said that the self-service product would offer quick response to customers in addition to security entrenched by the multilayer authentication mechanism.


He then urged the bank’s customers to take advantage of the unique service since the physical interface with the bank had been adversely impacted as a result of the measures put in place by the government to ensure social distancing, due to the COVID-19 pandemic.


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Speaking on how Zenith Bank has distinguished itself in the banking system, he said that “the bank remains a clear leader in the digital space with several firsts in the deployment of innovative products, solutions and alternative channels that ensure convenience, speed and safety of transactions”.


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